Exchange Policy

At GAARIX.PK, we aim to provide quality automotive accessories and ensure that every order is carefully checked before dispatch. If you receive an incorrect, damaged, defective, or incompatible product, you may request an exchange subject to the terms below.

Exchange Eligibility

An exchange request must be made within 7 days of receiving the order.

A product may be eligible for exchange if:

  • You received a product different from the item ordered.
  • The product arrived damaged or defective.
  • The product has a manufacturing defect.
  • The product is incompatible with the vehicle despite the customer providing the correct vehicle make, model, variant, and year before ordering.

All exchange requests are subject to inspection and approval by GAARIX.PK.

Conditions for Exchange

To qualify for an exchange:

  • The product must be unused, uninstalled, and in its original condition.
  • Original packaging, accessories, manuals, tags, fittings, and other supplied components must be complete.
  • Proof of purchase or order number must be provided.
  • The product must not have been altered, modified, damaged, or improperly handled after delivery.
  • Products showing signs of installation, wiring modification, scratches, misuse, physical damage, or incorrect fitting may not qualify for exchange.

Vehicle Compatibility

Customers are responsible for checking product compatibility with their vehicle before placing an order.

For vehicle-specific accessories, customers should provide the correct vehicle make, model, variant, and model year where required.

If incorrect or incomplete vehicle information is provided by the customer and an incompatible product is ordered as a result, applicable courier charges for the exchange will be borne by the customer.

Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact GAARIX.PK as soon as possible.

We may request:

  • Clear photographs of the product
  • Packaging photographs
  • A short video showing the defect or issue
  • Order number or proof of purchase

Once the issue is verified and the exchange is approved, GAARIX.PK will arrange an appropriate replacement subject to product availability.

For a verified incorrect, damaged, or defective item supplied by GAARIX.PK, applicable exchange delivery charges will be borne by GAARIX.PK.

Non-Exchangeable Items

Exchange may not be accepted for:

  • Used or installed products
  • Products damaged after delivery
  • Products damaged due to incorrect installation
  • Products with modified or cut wiring, connectors, fittings, or components
  • Products missing original packaging or accessories
  • Items damaged through misuse, negligence, or improper handling
  • Clearance or final-sale items where specifically stated as non-exchangeable
  • Products ordered incorrectly due to inaccurate vehicle information supplied by the customer

Installation of Automotive Products

Certain automotive accessories, including electrical products, lighting products, and vehicle-specific components, should be installed by a qualified technician.

GAARIX.PK will not be responsible for damage caused by improper installation, incorrect wiring, unauthorized modification, misuse, or installation contrary to the product requirements.

Customers are advised to verify compatibility before installation, as an installed or modified product may not qualify for exchange.

Exchange Shipping Charges

If the exchange is required because GAARIX.PK supplied an incorrect, verified defective, or damaged product, GAARIX.PK will bear the applicable exchange shipping charges.

For exchanges requested because of customer error, incorrect vehicle information, or change of preference, the customer will be responsible for applicable courier charges.

Product Availability

All exchanges are subject to stock availability.

If the same product is unavailable, GAARIX.PK may offer a suitable alternative or another resolution in consultation with the customer.

How to Request an Exchange

To initiate an exchange, contact GAARIX.PK Customer Support within 7 days of receiving your order and provide:

  • Order number
  • Customer name
  • Reason for exchange
  • Vehicle make, model, variant and year, where applicable
  • Relevant photos or video of the product

Please do not send a product back without first contacting GAARIX.PK and receiving exchange instructions.

Important Note

GAARIX.PK reserves the right to inspect returned products before approving an exchange. Approval will depend on the condition of the product and compliance with this Exchange Policy.

This policy does not limit any rights or remedies available to consumers under applicable laws of Pakistan.

GAARIX.PK
Automotive Accessories & Car Care Products